Legal · Refunds
Return & Refund Policy.
How SignalBranding handles cancellations, refunds, billing errors, and trial conversions.
Last updated: May 2026
1. Subscription cancellation
You can cancel any subscription at any time from Settings → Billing inside your workspace. Cancellation stops the next renewal — your plan remains active for the rest of the current billing period, and your workspace switches to a read-only state when that period ends. We never auto-charge a cancelled plan.
2. Refund eligibility
Monthly plans are non-refundable for partial periods because monitoring, briefs, and source pulls have already been delivered. Annual plans are eligible for a pro-rated refund if cancelled within 14 days of the initial purchase or annual renewal, provided no Weekly Brief has been generated against that workspace in the prior 7 days.
3. Billing errors
If you were charged in error — duplicate charge, charged after cancellation, or charged for a plan you did not select — we will refund the affected amount in full. Email support@signalbranding.co with your invoice number and we'll process the refund to the original payment method within 5–10 business days.
4. Free trials
Snapshot and Monitor include a 14-day free trial. No charge is made during the trial. If you do not cancel before the trial ends, your card is charged for the first month of the plan you selected. Trial-end reminders are sent 3 days and 1 day before conversion.
5. Plan downgrades
Downgrading from Monitor to Snapshot, or from Studio to Monitor, takes effect at the end of the current billing period. No refund is issued for the unused portion of the higher-tier period; the difference is not credited.
6. Studio (custom) agreements
Studio engagements are governed by the order form signed at sign-up, which supersedes this policy where it explicitly differs. Refer to that order form, or contact legal@signalbranding.co, for refund terms.
7. How to request a refund
Email support@signalbranding.co with the subject line "Refund request", the email address on the account, and the invoice number from your billing portal. We respond to every refund request within 2 business days and process approved refunds within 5–10 business days, depending on your card issuer.
8. Disputes
Before opening a chargeback with your card issuer, please contact us first — most disputes are resolved within a single email and a chargeback can result in your workspace being suspended while the dispute is in flight.
Issued by
SignalBranding LLC
2149 Market Street, Suite 320, Denver, CO 80205, USA
+1 (720) 555-0186
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